Terms and Conditions

The Terms and Conditions apply to all purchases made through the Govella website. By purchasing our products, you agree to comply with these Terms and Conditions and our Privacy Policy.

Govella’s products are intended strictly for personal, non-commercial use. We reserve the right to refuse orders from individuals acting outside of consumer use or those not complying with these Terms and Conditions.

Little about Govella

Govella owns and operates this website. The terms “we,” “us,” and “our” refer to Govella throughout the site. Govella is a company registered in the United Kingdom, with registration number 16212334 and registered at 2 Ravenswood Glenhurst Avenue, NW5 1PU, London, England.

Purchase our products

To purchase our products, you must:

- Review the terms and conditions;

- Fill the details with your name, address, phone number, email address, payment details, and any other necessary information;

- Supply a valid delivery address within Great Britain or Northern Ireland;

- Be the owner or authorized user of a valid debit/credit card, Apple Pay account, or another accepted payment method listed on the Govella website.

To place an order, simply click "ADD TO BAG" and proceed to the checkout page.

On the checkout page, you’ll have the chance to review your order(s), read and accept our Terms and Conditions, verify the total price, and review the information you’ve provided. You can also correct any errors before finalizing your order(s).

Please double-check and confirm that your delivery address is accurate before placing your order, as changes may not be possible once the order is prepared for dispatch. The Govella website currently ships to addresses within Great Britain and Northern Ireland and internationally. Govella makes reasonable efforts to ensure product availability for orders placed on our site. However, products are offered on a “first come, first served” basis and are subject to availability while stocks last.

Agreement & Sales Order Processing

After submitting your order (s), you will receive an email confirming receipt of your order/s -"Order Receipt Confirmation", along with the details of the products ordered.

Govella reserves the right to decline any order at its sole discretion and may not always be able to accept your order. For instance, this may occur in cases of pricing errors, low stock, unusually large or suspicious orders, or if there are unforeseen circumstances beyond our control that prevent us from fulfilling your order. If we are unable to accept your order, Govella will notify you by email, and any payment already made will be fully refunded.

Once your order is received, Govella will verify the availability of the product(s) in stock. A sales contract between you and Govella, governed by these Terms and Conditions, will only be established when Govella sends you an email confirming that the product(s) are available and have been dispatched ("Shipment Confirmation").

The contract is established when Govella sends the Shipment Confirmation to the email address provided with your order. If you do not receive this confirmation within 72 hours, please contact us. The contract covers only the products confirmed in the Shipment Confirmation; Govella is not obligated to supply any other products in your order until they are confirmed in a separate Shipment Confirmation.

If you wish to modify or cancel your order before receiving your Shipment Confirmation, please contact us as soon as possible. Please note that due to the rapid processing of orders, it may not always be possible to amend or cancel your order or to halt the dispatch of the products.

If Govella is unable to modify or cancel your order and the products have been dispatched, you have the option to either refuse the delivery, which will result in the products being sent back to Govella, or accept the delivery and then return the products as outlined in the “Returns & Refunds” section. After you receive your Shipment Confirmation, the dispatch process cannot be stopped.

Pricing, Shipping & Handling, Fees & Taxes

All prices are shown in Great British Pound Sterling (GBP). The price at the time of your order will apply and will be displayed at checkout, in the Order Receipt Confirmation, and the Shipment Confirmation.

If there is a pricing error on the Govella website or in your Order Receipt Confirmation, Govella may correct the price or cancel the order. If the correct price is higher, you’ll be notified and can choose to proceed or cancel. If you don’t respond, your order will be cancelled and refunded. If you decide not to continue, your sole option is to cancel. You acknowledge that even after Govella has sent you the Shipment Confirmation if the pricing error is clear and could reasonably have been recognized by you as a mistake, Govella is not obligated to provide the relevant product(s) at the incorrect price.

All products come with a VAT inclusive of the price except shipping (UK free shipping only).

Product and shipping prices may change at any time, but changes generally won’t affect orders with an issued Shipment Confirmation, except in cases of a clear pricing error as noted earlier.

Payment

Payment must be made using one of the methods available at checkout (VISA, MasterCard, Maestro, PayPal or Klarna). Accepted payment types are listed on the Govella website during checkout. If authorization isn’t received from your card or payment provider, Govella reserves the right to decline your order.

For most payment methods, the total, including taxes and shipping fees, will be charged once you receive the Shipment Confirmation. Ownership of the products transfers to you once Govella receives full payment, including all applicable charges, and responsibility for the products begins upon delivery.

Delivery

Please allow up to 3 days for standard delivery (excluding Sundays and bank holidays) and up to 1 business day for next-day delivery (orders placed by 6 PM, excluding Sundays and bank holidays).

If delivery cannot be completed within the timeframe in your Shipment Confirmation, we will inform you, and you may cancel for a full refund. If you do not cancel, we’ll aim to deliver within a reasonable period.

If you delay accepting the delivery, or if an incorrect address results in a failed delivery, the package will return to Govella, your order will be cancelled, and a full refund issued.

Personalized Messages

When buying gifts, you can add a personal message for the recipient, which will accompany the product upon delivery. You are solely responsible for the content of this message. Govella reserves the right to reject any message and may cancel your order with a refund if the message is considered defamatory, offensive, obscene, abusive, threatening, discriminatory, inflammatory, harmful, explicit, deceptive, infringing on intellectual property, or otherwise unlawful. You cannot cancel your order if we decide not to include the message.

External Factors Beyond Govella's Control

Govella will not be liable for any delay or failure to perform if such delay or failure is due to circumstances beyond its reasonable control. This includes acts, events, omissions, accidents, or situations such as strikes or lockouts, non-performance by suppliers, power outages, shipping and transportation issues, communication or transportation facility failures, state emergencies, riots, invasions, storms, floods, epidemics, other natural disasters, and any government decrees, legislation, or restrictions.

In such situations, Govella will promptly notify you and take all necessary measures to minimize any delays. The timeframe for Govella’s obligations will be extended for the duration of these circumstances. If Govella cannot fulfil your order due to factors beyond its control, or if there is a considerable delay in delivery, you have the right to cancel your order and receive a full refund.

Acceptable Use of Govella Website

Govella does not guarantee that the Govella website or your account is free of viruses. It is your responsibility to ensure the security of your information technology. We strongly recommend using virus protection software. You must notify us immediately if your My Govella account or payment details are lost or stolen. If we have any security concerns regarding your account, we will block access to it without hesitation.

When using the Govella website, you must not:

- Copy, sell, or alter any part of the site.

- Use our brand or charge for our content without permission.

- Engage in illegal, deceptive, offensive, or harmful behaviour.

- Interfere with the website or its supporting networks.

- Use tools that disrupt the site’s functionality.

- Modify the website’s HTML code.

- Upload harmful software, such as viruses or spyware.

Govella customers are welcome to share feedback about our products on our website, social media, or other sites if it is relevant, truthful, and respectful. Feedback should not be offensive, discriminatory (based on sex, religion, nationality, disability, or age), or violate copyrights, trademarks, or database rights.

If feedback violates our terms, we may issue a formal warning, restrict your access to Govella’s platforms, contact you directly, or take legal action, including reporting to law enforcement.

Return & Refund

Cancellations under Consumer Contracts Regulations

Under the Consumer Contracts Regulations 2013 (CCR), customers may cancel their purchase from the Govella Website within 14 days of receiving non-sale items. If the product has been dispatched, it must be returned within 14 days of cancellation. Govella offers a free returns process with valid proof of purchase; otherwise, return shipping costs are the customer’s responsibility.

To return a product, please include your name, email address, order number, and order date for easy identification. For cancellations under the CCR, Govella will refund the full price, including VAT and standard delivery costs. Refunds may take up to 14 working days after confirmation. If you do not receive the ordered product, you are eligible for a refund once you notify Govella of your cancellation decision.

Govella cancellation policy for returns

In addition to your rights under the CCR, if you are not fully satisfied with your purchase, you may return any non-sale item within 14 days of receipt with valid proof of purchase for a refund. Once your return is received and verified, you will receive an email confirming refund eligibility. Govella’s policies do not affect your legal rights, including those under the CCR and the Consumer Rights Act 2015 for returning faulty items.

Faulty Products

If you need to return a product because it is faulty or not as described, and the return deadline has passed, please contact the Govella team. After returning your items as instructed and receiving approval for your refund, Govella will fully refund the price of the faulty or misdescribed products (including sale items), along with all applicable delivery charges and reasonable return shipping costs.

Exchange products

If you want to exchange your purchase for a different product or style, please follow our returns process and place a new order. When returning items for an exchange, only send back the products and the jewellery box they came in; do not return any additional gift packaging (like bags or gift notes), as we won’t send replacements for those.

Please note that stockists may have exchange policies that differ from Govella's, so contact them directly for details. Govella reserves the right to deny a refund if you do not return a product, or if a product sent by post does not arrive and you cannot provide it.

Products must be returned in new, unworn, and saleable condition for a refund or exchange. Govella may refuse a refund or exchange if the product is damaged or shows signs of use, or it may reduce the refund amount based on the item's diminished value due to improper handling.

If Govella refunds you before inspecting the product and later finds damage, you will be responsible for reimbursing the appropriate amount. Delivery costs for returns or exchanges under our enhanced cancellation policy will not be refunded.

Returning Products Purchased with a Promotion

To return products bought with a promotional offer, you may need to return any gifts received as part of the promotion or, in the case of a multi-buy offer, return the other items included in that offer. Valid proof of purchase is required for all returns.

Method of Refund Payment

Any refunds owed to you under these Terms and Conditions will be issued to your original payment method.

Data Protection

Personal information collected is governed by the Govella Privacy Policy here. Please take a moment to read the policies and understand how all data is processed on Govella’s website.

Contact details

For any assistance, the Govella team is available to help resolve issues or clarify concerns. Please contact Govella via the Contact Us form or email us at support@govella.online .

General

All terms and conditions are mandatory for any customer of Govella, as well as for any person or supplier to whom Govella may communicate its rights and obligations.

Third Party Rights

Only Govella and parties to the contract can enforce its terms.

Waiver

If Govella fails to insist on your compliance with the obligations outlined in these Terms and Conditions, or if it does not exercise any of its rights under these Terms and Conditions, this does not mean that Govella has waived those rights. It also does not mean you can disregard your obligations. Govella can still require you to comply in the future.

Governing Law

The terms and conditions, along with any agreements for services we provide, shall be governed by and interpreted per the laws of England. Terms and conditions subject to changes

We reserve the right to change our terms and conditions at any time. All customers are encouraged to regularly check the website for updates. Please note that changes will not impact customers' access to the Govella website and services. Customers accept these changes by continuing to use the website and services.

Last update:24/08/2025